We are thrilled to announce that our dedication to exceptional customer service has been recognised with two prestigious awards at the MBA Housing Excellence and Building Excellence awards.
Metro Perth Win, 2024 Housing Excellence Awards
Earlier in May, we proudly accepted the award for Best Customer Service at the 2024 Housing Excellence Awards. This accolade reflects our continuous effort to exceed customer expectations and deliver outstanding service. Our commitment to fostering strong relationships and providing personalised experiences has been the cornerstone of our success.
Margaret River Triumph, 2024 Building Excellence Awards
Our journey did not stop there. On Saturday night, we were honoured again, this time in the beautiful Margaret River region. At the Building Excellence Awards, our south west team proudly accepted another Best Customer Service Award. Winning this award reinforces our belief that exceptional customer service is not bound by location—it’s a universal value we uphold across all our operations.
Why are these awards so important?
Both these awards are heavily reliant on first hand consumer feedback. Our clients are called by an MBA WA representative and surveyed about their experience. These survey results along with a written response outlining our procedures and policies is then evaluated. To know our clients are truly happy with the service we supply is so rewarding.
Our Customer Service Philosophy
Our customer service philosophy is simple yet profound: we believe in putting our clients at the heart of everything we do. This means:
- Listening to Feedback: We actively listen to our clients and use their feedback to drive improvements.
- Personalised Service: We tailor our services to meet the unique needs of each client.
- A stress less approach: Buying or building a new home should be an exciting and enjoyable time. We guide clients through and provide building inspection reports using friendly, easy to understand language, to give clarity to the process and reassurance to our customers.
- Continuous Improvement: We are committed to constantly refining our processes and training our staff to ensure we deliver the best possible service.
- Innovative Solutions: We leverage technology and innovative practices to provide efficient and effective service.
Thank You to Our Team and Clients
We extend our deepest gratitude to our dedicated team, whose hard work and commitment have made these achievements possible. We also want to thank our clients for their trust and feedback, which have been instrumental in our success.
Winning these awards is not just a testament to our past efforts but also a motivation for us to continue striving for excellence in customer service. We are excited about the future and remain committed to delivering unparalleled service to all our clients.
Thank you for being a part of our journey. Here’s to many more milestones together!
