We won 2 MBA Best Customer Service Awards!

Award winner logos

We are thrilled to announce that our dedication to exceptional customer service has been recognised with two prestigious awards at the MBA Housing Excellence and Building Excellence awards.

Metro Perth Win, 2024 Housing Excellence Awards

Earlier in May, we proudly accepted the award for Best Customer Service at the 2024 Housing Excellence Awards. This accolade reflects our continuous effort to exceed customer expectations and deliver outstanding service. Our commitment to fostering strong relationships and providing personalised experiences has been the cornerstone of our success.

Margaret River Triumph, 2024 Building Excellence Awards

Our journey did not stop there. On Saturday night, we were honoured again, this time in the beautiful Margaret River region. At the Building Excellence Awards, our south west team proudly accepted another Best Customer Service Award. Winning this award reinforces our belief that exceptional customer service is not bound by location—it’s a universal value we uphold across all our operations.

Why are these awards so important?

Both these awards are heavily reliant on first hand consumer feedback. Our clients are called by an MBA WA representative and surveyed about their experience. These survey results along with a written response outlining our procedures and policies is then evaluated. To know our clients are truly happy with the service we supply is so rewarding.

Our Customer Service Philosophy

Our customer service philosophy is simple yet profound: we believe in putting our clients at the heart of everything we do. This means:

  • Listening to Feedback: We actively listen to our clients and use their feedback to drive improvements.
  • Personalised Service: We tailor our services to meet the unique needs of each client.
  • A stress less approach: Buying or building a new home should be an exciting and enjoyable time. We guide clients through and provide building inspection reports using friendly, easy to understand language, to give clarity to the process and reassurance to our customers.
  • Continuous Improvement: We are committed to constantly refining our processes and training our staff to ensure we deliver the best possible service.
  • Innovative Solutions: We leverage technology and innovative practices to provide efficient and effective service.

Thank You to Our Team and Clients

We extend our deepest gratitude to our dedicated team, whose hard work and commitment have made these achievements possible. We also want to thank our clients for their trust and feedback, which have been instrumental in our success.

Winning these awards is not just a testament to our past efforts but also a motivation for us to continue striving for excellence in customer service. We are excited about the future and remain committed to delivering unparalleled service to all our clients.

Thank you for being a part of our journey. Here’s to many more milestones together!

What Are You Looking For?

Pre-purchase inspections

Identify major defects or issues that could impact your new property’s value and liveability.

Construction Progress Inspections

Identify major defects early before your build moves to the next stage.

Strata Inspections

Providing a clear understanding of building maintenance requirements.

Owner Builder Inspections

Offering a second set of qualified eyes to assess the work of your trades.

Termite & Timber Pest Inspections

Qualified timber pest inspectors who will inspect every room for termite activity.

Building Disputes

Our team is here to help you with your building and construction dispute.

Defect Inspections

Determine any faults or defects in a building with a qualified building inspector.

Hi there, 

We see you have added an Electrical, Plumbing and Gas inspection (EPG) with a Pre-Settlement inspection. 

Please note these are very similar inspections, just performed at different times. The EPG occurs during your pre-purchase inspection, while the Pre-Settlement occurs 5-7 days before settlement. 

If you require both please proceed to check out. Alternatively, remove one and continue.

If you would like further information, please call our office before proceeding to check out on (08) 6184 5624